Data-deletion instructions

Operator: KOOOBU I.T. SERVICES

For Kooobu Messenger information, contact the connected business or email privacy@kooobu.com with the subject Kooobu Messenger data deletion.

What to include

1. The Facebook Page or Kooobu business involved.
2. The approximate conversation date and a request reference, if you have one.
3. A way to reply through the account or channel used for the conversation.

Do not send passwords, access tokens, government identity documents, payment information or screenshots of unrelated conversations. You do not need to know or send your raw Messenger identifier.

Business Owners using Kooobu

In the business workspace, open Business Settings → Inbox history. Find the conversation, review the removal preview and deliberately confirm the request. Only the business Owner can perform this privacy action. The preview and resulting status identify what Kooobu can remove and any step still pending.

What happens next

Any shorter cleanup deadlines already agreed for an earlier limited test continue to apply to that test.

We verify that a request concerns your information, using an existing account or channel where possible. An email starts a supervised request process; it does not itself execute deletion or confirm completion.

Active removal covers the selected Kooobu conversation content and related previews, message receipts and message-derived CRM references. An active send must finish or be safely resolved before removal proceeds. Minimal independent business records, linkage and security or action records may remain for their own purposes.

This includes related stored message images, thumbnails and unsent image uploads within the request's scope. Image access is blocked during removal, and file cleanup remains pending until stored-copy removal has been checked. A hidden image alone does not confirm that its file has been deleted.

Ordinary Kooobu message history expires 180 days after each message's own timestamp. A verified deletion request can remove content earlier. Expired content is hidden from normal Inbox reads while bounded maintenance removes stored copies.

Imported messages retain their original timestamps; importing them does not restart the 180-day period. Stored message images and thumbnails expire with their message. Unsent image uploads expire 24 hours after upload, and cancelled or expired uploads are queued for cleanup.

Restricted backup or database-history copies can remain for up to 30 days after active removal. We distinguish active removal from backup expiry and report unresolved copies separately. Completion of every copy is confirmed only after the relevant expiry or deletion has been checked. Limited protected deletion references remain to prevent old content returning after a retry or restore; their removal also depends on those checks.

A removal request concerns existing history. If you want to stop future inquiries being handled through the Page, also tell the business. A new message can create new Kooobu history. During a supervised test, you can withdraw through the agreed private channel.

Kooobu and Facebook copies

Deleting Kooobu history does not delete or recall the original conversation held by Facebook/Meta or another participant. Use Facebook's Messenger or account controls for its copies. Disconnecting an app or Page does not itself delete information already held by Kooobu.

Read the Kooobu Messenger privacy policy for the information, purposes and services involved. For a different Kooobu service, contact the same address and identify the service.